Terms & Conditions
By agreeing to the Terms & Conditions on www.moonjellyfish.com, you are agreeing that you knowingly are purchasing live animals that, without a proper jellyfish aquarium with adequate filtration, may become deformed and subsequently die within 48 hours. You also agree that you have read and understand the following:
Understandably, we are concerned about the welfare of our animals. Many people do not understand that a specialized tank with proper filtration is necessary to responsibly keep jellyfish as pets. Therefore, to guard against misinformed purchases of live animals online, we reserve the right to cancel any live jellyfish order at our discretion.
All live animal sales are to be inspected immediately upon receipt. If you feel you have received an animal that is not healthy, or is not alive, you must notify us immediately and within 12 hours from the time of delivery to be considered for a refund. Notification should be in writing via email. Please include picture/video proof of the damaged animal in the bag and with the metal clip still on, and a description of the problem. Email us at firstname.lastname@example.org. If you are purchasing live animals for another jellyfish aquarium, you are purchasing at your own risk and no refunds, reimbursements, exchanges or chargebacks will be honored unless previous authorization has been issued. Unopened and unused dry goods can be returned within 30 days of receipt. Shipping costs are non-refundable. If you do not understand our refund policy, it is your responsibility to correspond with us prior to placing an order for full clarification.